Have a question?

How do I place an order?

Browse our website, add your favorite items to the cart, and proceed to checkout. Fill in your delivery details, select a payment method, and confirm your order. You’ll receive an order confirmation via email or SMS.

What payment methods do you accept?

We accept:

  • M-Pesa

  • Visa / Mastercard

  • PayPal

  • Bank transfer (for bulk/corporate orders)

Do you offer personalized gifts?

Yes! Many of our products can be customized with names, photos, or messages. Look for the “Personalize” option on the product page.

How long does delivery take?

  • Nairobi & major towns: 24–48 hours

  • Other regions in Kenya: 3–5 business days

  • International shipping: Coming soon!

Express and same-day delivery are available in select locations.

What are the delivery charges?

Delivery fees depend on your location and shipping method. Charges are shown at checkout before you confirm your order.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number or SMS update so you can follow your delivery progress.

What is your return policy?

We accept returns within 3 days of delivery if the item is damaged, defective, or incorrect. Please note that personalized, perishable, or clearance items cannot be returned unless faulty. See our Refund & Returns Policy for details.

Do you offer gift wrapping?

Absolutely! We provide elegant gift wrapping and even allow you to add a personalized note. This option is available at checkout.

Do you handle corporate or bulk gifting?

Yes, we specialize in corporate gifting. Whether it’s branded merchandise, employee appreciation hampers, or seasonal gifts, we can customize packages to suit your needs. Visit our Corporate Gifting page or contact us for a quotation.

How can I contact customer support?

You can reach us via:

  • Email: support@bigsmilegifts.com

  • Phone: +254 114 483 308

  • Live Chat on our website (business hours)

  • Social media (Facebook, Instagram, TikTok)