Effective Date: 16-09-2025

Welcome to Big Smile Gifts. By accessing or using our website (www.bigsmilegifts.com) and our services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our site.

1. General

  • These Terms govern your use of our website, services, and purchases.
  • By placing an order, you confirm that you are at least 18 years old or using the website under the supervision of a parent/guardian.
  • We reserve the right to update, change, or replace any part of these Terms at any time.

2. Products & Services

  • We make every effort to display product descriptions, images, and prices accurately. However, minor variations may occur.
  • Availability of products is subject to change, and we may limit or cancel quantities at our discretion.
  • Personalized and custom-made products are non-returnable unless faulty or damaged upon delivery.

3. Pricing & Payment

  • All prices are listed in Kenyan Shillings (KES) unless otherwise stated.
  • We accept multiple payment methods including M-Pesa, Visa, Mastercard, and PayPal.
  • Payment must be completed before order processing.
  • In case of pricing errors, we reserve the right to cancel or refuse any orders placed.

4. Orders & Delivery

  • Orders are confirmed once payment is received.
  • Delivery timelines depend on location and selected shipping option. While we strive to meet delivery timelines, unforeseen delays may occur.
  • Customers are responsible for providing accurate delivery information. We are not liable for losses due to incorrect addresses.

5. Returns & Refunds

  • Our Refund & Returns Policy applies to all purchases. Please review it before placing an order.
  • Personalized items, perishable goods, and clearance items are non-returnable.

6. User Accounts

  • You may create an account for faster checkout and order tracking.
  • You are responsible for maintaining confidentiality of your login details.
  • We reserve the right to suspend or terminate accounts that misuse our services.

7. Intellectual Property

  • All content on this website (logos, text, images, designs, and trademarks) is the property of Big Smile Gifts and may not be copied, modified, or distributed without our written consent.

8. Limitation of Liability

  • Big Smile Gifts is not liable for indirect, incidental, or consequential damages arising from the use of our services.
  • We are not responsible for delays, loss, or damages caused by third-party couriers.

9. Third-Party Links

  • Our website may contain links to third-party websites. We are not responsible for the content, services, or privacy practices of those websites.

10. Governing Law

  • These Terms are governed by the laws of the Republic of Kenya. Any disputes shall be resolved under Kenyan jurisdiction.

11. Contact Us

If you have questions about these Terms & Conditions, please contact us:

Email: support@bigsmilegifts.com
Phone: +254 712 345 678
Address: Nairobi, Kenya