Effective Date: 16-09-2025

At Big Smile Gifts, your privacy is very important to us. We are committed to protecting the personal information you share with us and ensuring that your online shopping experience is safe and secure. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment details.
  • Account Information: Login details if you create an account.
  • Order Information: Purchase history, delivery details, and customer service interactions.
  • Technical Information: IP address, browser type, device type, and browsing activity through cookies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To comply with legal obligations.
  • To process and fulfill your orders.
  • To communicate with you about your purchases, offers, and promotions.
  • To personalize your shopping experience.
  • To improve our website, services, and product offerings.
  • To prevent fraud and enhance security.

3. Sharing of Information

We respect your privacy and will never sell or rent your personal information. However, we may share your details with:

  • Legal Authorities: If required by law, regulation, or court order.
  • Trusted Service Providers: Delivery partners, payment processors, and IT support providers.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Remember items in your cart.
  • Analyze website performance and traffic. You can manage or disable cookies through your browser settings, but please note that some features of our site may not work properly without them.

5. Data Security

We take all reasonable steps to protect your personal data from unauthorized access, misuse, or disclosure. Secure Socket Layer (SSL) encryption and trusted payment gateways (such as M-Pesa, Visa, Mastercard, PayPal) are used to ensure safe transactions.

6. Your Rights

As a customer, you have the right to:

Request deletion of your personal data, subject to legal or contractual obligations.

  • Access and request a copy of the personal information we hold about you.
  • Request corrections to your personal information.
  • Opt out of marketing communications at any time.
  • Request deletion of your personal data, subject to legal or contractual obligations.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly to stay informed.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@bigsmilegifts.com
Phone: +254 712 345 678
Address: Nairobi, Kenya